Right Of Withdrawal

Return of goods, right of withdrawal, cancellation policy

  • a) Cancellation policy for goods deliveries within Germany and the European Union
  • b) Model cancellation form
  • c) Return conditions for deliveries of goods outside the European Union
  • d) Notes on returns

a) Cancellation policy for goods deliveries within Germany and the European Union

**** revocation instruction ****
Exclusively individual consumers (no corporate customers) of a delivery of goods have the following right to cancel an order.

The right of withdrawal does not exist with the following contracts: made to order goods.
Goods that are ordered to your specification, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our delivery advice email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they were misdescribed or are not of satisfactory quality and we cannot remedy the fault to your complete satisfaction.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us
LOVINHOME UG (haftungsbeschränkt), Miramstr. 74 / 1A, 34123 Kassel, Germany
by phone: +49 (0) 561.997 973 40, by fax: +49 (0) 561.997 973 49 or by email: info@lovinhome.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website

https://www.lovinhome.com/withdrawal_form/

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
Return address: LOVINHOME UG (haftungsbeschränkt), Miramstr. 74 / 1A, 34123 Kassel, Germany

The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Regulation of the return costs for goods deliveries within Germany and the European Union

Only for returns from Germany (DE):
We bear the costs of returning parcels.

You will have to bear the direct cost of returning non-parcel shipping goods (freight forwarding goods)
These costs are estimated at a maximum of EUR 35.00

For returns from EU countries (except Germany)
You will have to bear the direct cost of returning the goods.

**** End of revocation instruction ****

b) Model withdrawal form

Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To:
LOVINHOME UG
(haftungsbeschränkt)
Miramstr. 74 / 1A
34123 Kassel
Germany

by email: info@lovinhome.com,
by fax: +49 (0)561.997 973 49

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*),

Name of consumer(s)
Address of consumer(s)

Signature of consumer(s)
(only if this form is notified on paper)
Date
______________________________
(*) Delete as appropriate.

c) Return conditions for deliveries of goods outside the European Union

Exclusively individual consumers (no corporate customers) of a delivery of goods have the following right to cancel an order.

The right of withdrawal does not exist with the following contracts: made to order goods.
Goods that are ordered to your specification, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our delivery advice email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they were misdescribed or are not of satisfactory quality and we cannot remedy the fault to your complete satisfaction.

For consumers of a delivery of goods outside the European Union, the respective local state law applies. In any case, the consumer bears the shipping costs when returning the goods.

In the absence of local laws or “law of paractices” on distance selling (sale of goods via the Internet, e-mail or telephone), the following conditions are also deemed agreed:
Ordered articles can be returned within 14 days after receipt of goods in the original packaging without giving reasons. In the case of a partial delivery, the return period will be extended until you have received the remaining delivery.
We only accept undamaged items in undamaged original packaging. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods – if we find a diminished value of the goods, we can calculate a value replacement.
The return is at your expense. For the timely return, only the date of the postmark is binding.

Return address:
LOVINHOME UG, Miramstr. 74 / 1A, 34123 Kassel, Germany

Return address for customers in the United States only:
LOVINHOME UG, 2220 Meridian Blvd, Suite #V5657, Minden, NV 89423, USA

After receiving and checking the goods, we only refund the value of the goods. Any shipping costs are deemed to have been used up and will not be reimbursed. For the repayment we use the same type of payment that you used in the original transaction. The refund will be made within 14 days after we get the goods back.

d) Notes on returns

In which cases is the return free of charge?

Your return is free in the following cases:

  • You have received a wrong, damaged or defective item.
  • Or you have revoked the purchase of an article in the context of the right of withdrawal within 14 days and the return is made by parcel shipping from Germany.

If the return is free of charge for you – we will send you, if possible (only avaiable inside EU-Europe), a return label.
If your return is not free of charge, you will be deducted from your refund for the return of this return label of the following sums:

For returns within Germany 5.90 EUR.
For returns from other EU countries 18.00 EUR.

For countries outside EU-Europe we are unable to offer you a return solution. In this case return the goods to us at your expense. We will refund you after receiving the goods, the cheapest insured shipping to Germany.

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